Turtle-y Awesome Travel, LLC dba Turtle-y Awesome Travel is a registered California Seller of Travel: (CST 2144220-70).
“Registration as a seller of travel does not constitute approval by the State of California.”
This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim.
You may request a claim form by writing to:
Travel Consumer Restitution Corporation
P.O. Box 6001
Larkspur, CA 94977-6001
or by visiting TCRC’s website at:
For passengers purchasing travel from outside of California: Transactions are not covered by the California Travel Consumer Restitution Fund.
Payment
Turtle-y Awesome Travel, LLC dba Turtle-y Awesome Travel will provide an itemized statement for services, to include the total amount to be paid by or on behalf of the passenger, the purpose of the payment made, and balance due, if any.
Itinerary
Turtle-y Awesome Travel, LLC dba Turtle-y Awesome Travel will provide a detailed itinerary, stating the name of the provider of the air or sea transportation or travel services, the date, time and place of each departure, or the circumstances under which the date, time and place of departure will be determined.
Financial Requirement
California Seller of Travel Law requires certain Sellers of Travel to provide financial security by using one of four options: (1) a trust account, (2) a surety bond, (3) a Consumer Protection Deposit Plan, or (4) Credit Card Transactions. Turtle-y Awesome Travel, LLC dba Turtle-y Awesome conducts (4) Credit Card Transactions and is covered by the Credit Card Exemption.
“Credit Card Exemption: The applicant may be exempt from the financial requirement if payment is made by credit card and the applicant meets all other requirements of Business and Professions Code section 17550.15(j).”
Therefore, Turtle-y Awesome Travel, LLC dba Turtle-y Awesome Travel is exempt from this financial requirement.
Passenger’s Right to Prompt Refund in the Event of a Cancellation
Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the passenger, unless the passenger advises the seller of travel in writing, after cancellation. This provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.